Message
from Client Services
Welcome
Welcome to DistribuTrak™ Order Management Systems, Inc.
We created DistribuTrak™ for small and growing business
customers to give them a one-stop, simple way to place
and track orders. Over time, we have grown DistribuTrak™
to deliver a set of cutting-edge management tools and reporting
options that provide our clients the capability to manage
their supply chain processes effectively and efficiently.
We Have Two Main Goals At
Client Services:
First, we handle each customer inquiry
with professionalism and expertise. Our promise is to resolve
any issue that comes to us with speed and a focus on complete
satisfaction. Technical issues are handled immediately
by our fast response group; that team is available 24 hours
a day, 7 days a week. Our customer support group can be
contacted via email or telephone. Each individual in our
team takes ownership of an issue until it is resolved.
We are proud of our track record of high performance, and
guarantee 100% satisfaction in resolving your inquiry.
Second, our Client Services team is constantly
looking for ways to improve our customers’ experience
with DistribuTrak™, and welcome your feedback and ideas.
In the past 12 months, we have delivered three major system
releases, adding new features and functionality that our
customers have requested. We listen, and we act.
Our intent is to provide outstanding customer service.
We promise to deliver on our guarantee of 100% satisfaction,
and look forward to delighting our growing base of customers.
About Mr. Knutsen:
Mr.
Knutsen spent 19 years with AT&T
Corporation, leaving in 1999 as a General Manager. During
his career, he led
or was a key player in nearly every customer service initiative
undertaken by the firm in support of its business customers.
These included development and implementation of sales
initiatives supporting multi-national business customers,
management of a $250 million annual operating budget in
support of
AT&T data services and re-engineering a
1500 person customer service organization supporting six
(6) million small business customers. His last assignment
drove development and implementation of AT&T’s “electronic” customer
service environment. This included development and delivery
of cutting-edge web-based (self-servicing) customer service
applications (buying, ordering and maintenance) for multinational
business customers.
Upon
leaving AT&T,
Mr. Knutsen has worked as an independent consultant
on a variety of projects
including development
and implementation of a customer service organization for
WIND, Inc., an Italian Telecommunications firm and consulting
on all aspects of business development and customer service
for dot.com firms.
Download DistribuTrak 5.0 Fact Sheet
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