Answers to DistribuTrak™ FAQs.
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Questions
Would we have our own domain
name?
How do I register customers?
How many accounts can we
accommodate?
In what countries are your
products available?
How would we handle different
currencies?
I am beginning to recruit
distributors. I have defined 11 regions. How would I implement
DistribuTrak™ into my operational plans?
How do I incorporate the
picture of my products, and will they be in color or black
and white?
How many products can I upload
into DistribuTrak™?
I have a number of products,
and each one has several variables (e.g., sizes, colors
and materials). Will my customers be able to order a product
with any combination of these variables?
Can I track my inventory
for any combination of these variables?
How can I manage my product
inventory in DistribuTrak™?
What Import/Export capabilities
do I have with DistribuTrak™?
How secure is DistribuTrak™?
Does DistribuTrak™ calculate
taxes?
Can I provide discounts
based on particular orders?
How do I know I have received
an order from a customer?
Can I modify a customer
order?
Can I use DistribuTrak™ for
customers I have not registered?
How do I manage my costs
and revenues through DistribuTrak™?
How do I manage my shipping
process with DistribuTrak™?
What customer information
do I have access to for marketing and other purposes?
Do I have the capability
to keep a record of special information or needs my customers
may have?
Q. Would we have our own domain
name?
A. DistribuTrak™ acts as an ordering portal. You can place
an “order/place order” link (https://DistribuTrak™.com/loginpop.aspx)
on your web page that will take your customers to your DistribuTrak™
login screen.
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Q. How do I register customers?
A. Our customer registration process is simple - you send
an email to any customer you want to have access to your
online catalog of products and services (the email is automatically
generated). Your customer completes a simple registration
form and receives a DistribuTrak™ Id. You "approve" them
as a customer, assign them to a price list and, after logging
in, they would click on your company name to order your products
and services. When they click on your name, they would be
presented with a catalog of your products and services, complete
with imported photos and the product descriptions you upload.
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Q. How many accounts can
we accommodate?
A. There is no limit to the number of accounts you accept
as
customers
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Q. In what
countries are your products availible?
A. Our products will be sold in
USA, Canada and Latin America. DistribuTrak™ is available
worldwide. While we are not yet multilingual, we have plans
to create
a Spanish module soon. Initially, all text would be in English.
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Q. How would we handle different
currencies?
A. All pricing in DistribuTrak™ is
currently in dollars. But one of the key benefits of DistribuTrak™ is
its ease of creating multiple price lists to accommodate
your pricing
needs. This feature can be used to accommodate various currencies,
as well. First, set a Master Price List. Then, simply create
additional price lists to meet your needs (it takes less
than a minute to create additional price lists). Create a
different price list for each currency you require. As currency
rates fluctuate, you can change any price list in seconds.
Changes are effective immediately, and you can change them
as often as you wish. Then, depending on the geographical
location of each of your customers, when you receive their
registration notification, you would assign them to the appropriate
price list - a simple point and click process - and they
would see only those prices for your products and services.
You can assign as many price lists (even down to the customer
level) as you need.
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Q. I am beginning to recruit
distributors. I have defined 11 regions. How would I implement
DistribuTrak™ into my operational plans?
A. With 11 regions, you would likely create unique price lists for each
set of customers in each region. This will give you flexibility in managing
variable costs such as shipping or advertising for each region.
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Q. How do I incorporate the
picture of my products, and will they be in color or black
and white?
A. As part of the product set-up process,
you have the ability to upload a photo of each of your products
- it is a simple
process - just "browse" your computer for the appropriate
photo for your product and click on "upload" to
complete the process. You can easily edit/change any element
of a product (including photos, descriptions or pricing)
at any time. Your product photos will be in color, if that's
what
you upload.
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Q. How many products can
I upload into DistribuTrak™?
A. There is no limit to the number of products a company
can upload into DistribuTrak™.
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Q. I have a number of products,
and each one has several variables (e.g., sizes, colors
and materials). Will my customers be able to order a product
with any combination of these variables?
A. DistribuTrak™ can handle any number of options (multiple
colors and sizes, for example). These would be input those
during the product set-up process.
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Q. Can I track my inventory
for any combination of these variables?
A. During product set-up, you have the
capability to create a “just-in-time” inventory
control for each of your products and sub-products (i.e.,
any combination of
variables you choose). For example, if you sell T-Shirts,
and you offer them in Small, Medium and Large, as well as
in Black, White and Blue, you can set a “Low Inventory
Notification” level for any combination of T-Shirt
you wish.
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Q. How can I manage my
product inventory in DistribuTrak™?
A. When you go through the Product Set-Up
process, you have the opportunity to input a level (at the
individual product
level) of inventory that, when reached, will give you an
automatic notification that you need to re-order that particular
item. When you reach that level (based on number of items
ordered by your customers), a visual notification will appear
on
your homepage that states, "Low Inventory Notification." When
you click on that notice, you are taken to a page that lists
all items that
have reached your pre-set inventory level. When you replenish you inventory
for that product, you will need to go to your "Edit Product" module,
pull that item up and change the field, "Items in Inventory" to
reflect that re-order. It's a simple and very effective method of "just-in-time" inventory
management.
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Q. What Import/Export capabilities
do I have with DistribuTrak™?
A. Currently, DistribuTrak™ offers export capability (to
Excel or Common Separated Variable (CSV) files) for its Income
Statement.
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Q. How secure is DistribuTrak™?
A. DistribuTrak™ offers the highest levels of security. The
entire site is protected by SSL security protocol, and we
have line-level security wrapping on each page.
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Q. Does DistribuTrak™ calculate
taxes?
A When you set up your Company Profile in DistribuTrak™, you can assign
State Sales Taxes, or any other tax you are required to charge. These
will be automatically calculated on each order. If your customer(s) are
Original Equipment Manufacturers (OEM) or Tax Exempt, they can indicate
that on any order they place. No taxes would be charged on those orders.
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Q. Can I provide discounts
based on particular orders?
A. Yes. On an order by order basis, you can provide any discount (volume,
dollar amount, etc…) you choose.
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Q. How do I know I have
received an order from a customer?
A. There are two ways you are notified that a new order
has been placed by a customer. First, you will receive an
email with your customer’s order details. Second, on
your homepage, you have a visual notification that shows
whether you have any new orders from your customers with
an accompanying
number, indicating the number of new orders that are pending. When you
click on that box, a “New Orders” page opens, listing all
new orders to be fulfilled. Clicking on an individual order will show
you all order details.
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Q. Can I modify a customer
order?
A. Yes, you can make any changes to quantity or price on an order, as
appropriate. (e.g., you don't have adequate inventory of a particular
item, or a price on a product has changed), you can enter an "edit
order" function by clicking a button, then making any changes you
need. If you change a quantity of a product on an order, a “backorder” is
automatically created for the quantity not filled. When your inventory
is replenished, you can process that backorder as normal.
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Q. Can I use DistribuTrak™
for customers I have not registered?
A. Yes. There are three ways for orders to be placed in
DistribuTrak™. First, your registered customers can place
orders directly with you. Second, you can place orders for
your registered customers (a telephone or fax order, for
example). Third, you can place an order for an “unregistered” customer.
When you go through this process, all customer information
is retained so you do not have to re-enter that data if that
customer places another order with you. As well, a DistribuTrak™
Id and Password are automatically generated and “saved” for
that customer. You can register that customer with the click
of a button, and an email will be automatically sent to them
with their Id and Password.
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Q. How do I manage my costs
and revenues through DistribuTrak™?
A. DistribuTrak™ has an integrated Accounting
Platform with a rich set of features to help business owners
manage their
costs and revenues. We have a module within DistribuTrak™
that allows you to calculate an actual cost for each of your
products (titled, "Product Cost). You can compare supplier
costs of various parts that go into a particular product.
You can
spread various operating costs over each of your products.
You can input any
costs to assemble your products prior to shipping. It's purely a management
tool that allows you to run various "what if" scenarios on
your products, and we feel it can provide important intelligence to a
business owner in ensuring maximum efficiency and effectiveness in these
business operations.
When an order is shipped, it moves immediately to the Accounts
Receivable module where it is tracked until the balance is
paid. Individual payments are recorded and can be viewed
in a real-time basis, and there is no need to import data
from any other source. You can manage your Accounts Receivables
at the order level. DistribuTrak™ lets you post individual
payments to an order (and give you a real-time view of all
payments made), and shows you, at a glance, all outstanding
receivables. A built-in “Accounts Receivables Aging
Balance” report shows all dollars owed categorized
in “age buckets” (0 – 30, 31 – 60,
61 – 90 and Greater than 90 days outstanding) that
give you critical information to manage your cash flow.
Closed invoices are stored, and can be accessed at any time.
You can view a customer's entire payment history in a real-time
basis.
Multiple revenue reports (at an individual customer, sets
of customers, individual products or sets of products) are
included in our Management Reports module. All are date range
driven - simply input the dates you wish to view, and click,
submit. The reports are all in easy to read, printable formats.
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Q. How do I manage my shipping
process with DistribuTrak™?
A. DistribuTrak™ is directly linked to multiple shipping
sites, so the system integrates easily with your current
shipping processes. When an order is shipped, you can print
packing slips with the click of a button, and an invoice
is automatically created with your customer's payment terms
noted. There is no need to purchase separate Order and Accounting
programs with DistribuTrak™.
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Q. What customer information
do I have access to for marketing and other purposes?
A. DistribuTrak™ Order Management Systems has a rich set
of reports that will let you track sales by units, revenue
customer and any combination of these. There are over 30
management reports that give you real-time information that
is critical in managing your business operations. You are
able to track individual customers’ or customer groups’ buying
behaviors.
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Q. Do I have the capability
to keep a record of special information or needs my customers
may have?
A. Yes. DistribuTrak™ has an integrated Customer Relationship
Management (CRM) platform called CustomerTrak, where you
can create a history of any contact you or any member of
your company has with your customers. Commitments can be
recorded and, with a click of a button, “to-do” tasks
assigned to any of your employees. All outstanding information
is accessible in real-time and historical data is stored
in easily available reports.
CustomerTrak was developed to give your company the capability
to effectively manage each customer interaction with the
highest levels of professionalism. All of your employees
access the same customer information, giving your business
critical tools to increase your customers’ satisfaction.
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